Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jessica@audreyjeanmakery.com. Please note that returns will need to be sent to the following address: 584 Greenwood St, Junction City, OR 97448.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jessica@audreyjeanmakery.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at jessica@audreyjeanmakery.com.

Workshop Cancellation & Refund Policy

At Audrey Jean Makery, we put a lot of love and preparation into creating memorable, hands-on experiences. Because workshop seating is limited and materials are often purchased and prepared in advance, the following cancellation and refund policy applies to all workshop registrations.

Cancellations & Refunds

  • More than 10 days before the workshop: Cancellations are eligible for a full refund minus a 5% cancellation fee.

  • 7–10 days before the workshop: Cancellations are eligible for a 50% refund of the registration fee OR a 100% credit toward a future workshop at Audrey Jean Makery.

  • Less than 7 days before the workshop: All registrations are final. No refunds, credits, or exchanges will be issued.

Missed Workshops

We are unable to offer refunds or credits for missed workshops or no-shows. However, for select workshops, such as DIY sign painting, participants may be able to pick up their project and complete it at home.

Project pickup is available only when materials have been prepared and the project is suitable for at-home completion. This option does not apply to all workshops, particularly those involving fresh materials or specialized instruction.

Please contact Audrey Jean Makery to inquire about project pickup availability. Pickup arrangements are subject to approval and are not guaranteed.

Cancellations by Audrey Jean Makery

In the unlikely event that Audrey Jean Makery must cancel a workshop, registered participants will be offered a full refund or the option to transfer their registration to a future workshop.

How to Request a Cancellation

To request a cancellation or refund, please contact Audrey Jean Makery with your name, order number, and workshop date. Cancellation requests must be received within the applicable timeframe outlined above.